SMALL GROUP CLIENT MANAGER

REMOTE/HYBRID | BALTIMORE, MD | FULL TIME

At a Glance:

Salary:

$65,000-$75,000

Job Type:

Full Time

Work Location:

Remote/Hybrid - Baltimore, MD

Years of Experience:

Mid Level 3-5 yrs

Ideal Candidate

Are you a motivated professional looking for an exciting opportunity to grow in a client-facing role? We are seeking a Client Manager with at least 3 years of professional work experience.. While experience in medical insurance benefits, small group benefits, or ancillary lines is preferred, it is not required—we welcome candidates from diverse backgrounds who are eager to learn and thrive in the insurance industry. A bachelor’s degree is preferred, and a Maryland Life and Health license is a plus.

The ideal candidate is highly organized, an excellent communicator, and adept at multitasking. They should have a problem-solving mindset, the ability to build strong relationships, and comfort using technology effectively in a client-focused role. We are looking for individuals with a strong work ethic and a proactive approach who are excited to develop expertise in insurance benefits.

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Job Summary

As a Client Manager at EBS of RCM&D, you'll partner with clients to guide them through the annual renewal process, presenting opportunities that align with their goals. Your focus is on adding value to clients and ensuring their competitiveness in the industry. You'll work collaboratively within a team, embodying the Collaborative Way, and engage in continuous professional development.

Desired Experience

  • 3+ Years of professional work expereince.
  • 3-5 years of experience in benefits, preferably with small-group medical products knowledge
  • Bachelor's degree preferred
  • Maryland Life and Health License is a plus.

Required Skills

  • Strong organizational and communication skills
  • Ability to prioritize effectively and multitask
  • Proficient in using business technology
  • Proactive approach to problem-solving
  • Comfortable building relationships and uncovering issues before clients call
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Compensation

The Client Manager role offers a competitive salary, of $65,000-$75,000 inclusive benefits package, and opportunities for professional development. Compensation includes health and life insurance coverage, with potential bonuses based on performance. The position fosters a collaborative work environment and encourages ongoing training to enhance industry knowledge and skills.

Benefits

Benefits at the company include a medical plan, dental, and vision options, with access to a national network of doctors. They provide company-paid Life and Disability coverage for employee well-being. The vacation policy is flexible, and maternal leave offers three months of full pay.

Location

  • Work Location: Remote, Hybrid, In-office in Hunt Valley, Batlimore, MD.
  • Must be able to attend occasional client meetings in the DMV region.
  • Our team has relocated to a brand-new office building in Hunt Valley, just north of Baltimore City! Our newly remodeled space offers a modern and inviting work environment, surrounded by great restaurants, shopping, and amenities. Plus, we're just a short drive from everything Baltimore has to offer, providing the perfect balance of convenience and accessibility.

Environment

EBS of RCM&D fosters a dynamic and collaborative work environment where employees are encouraged to excel and grow. The company's commitment to flexible scheduling allows for a healthy work-life balance, ensuring that employees can meet both personal and professional commitments. RCM&D values its employees and provides educational opportunities for continuous learning and development. With a reputation for excellence, RCM&D offers a supportive and inclusive workplace where employees can thrive and make a meaningful impact.

 

About RCM&D

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Who they are!

RCM&D, a leading figure among the top independent insurance advisory firms in the United States, has been setting industry standards since 1885. With over 140 years of experience, our firm combines local, national, and global reach to fulfill our clients' diverse business objectives. As a proud member of Unison Risk Advisors, one of the nation's premier privately-held insurance brokerages, RCM&D is dedicated to delivering independent, client-focused brokerage services.

What do they do?

At RCM&D, we specialize in providing comprehensive risk management, insurance, and employee benefits solutions tailored to meet the unique needs of each client. Our services include:

  1. Risk Management: We help clients identify, assess, and mitigate risks that could impact their business operations. Our goal is to minimize potential liabilities and protect our clients' assets.
  2. Insurance Advisory: As an independent insurance advisory firm, we offer unbiased guidance on selecting the right insurance coverage for our clients. We work with a wide range of insurance carriers to provide customized solutions.
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6. Client Education: We believe in empowering our clients with knowledge. Through educational seminars, webinars, and resources, we help clients understand complex insurance and risk management concepts.

7. Industry Expertise: With our deep industry knowledge and experience, we are able to provide insights and recommendations that are tailored to the specific challenges and opportunities facing each client.

Overall, RCM&D is committed to providing exceptional service and innovative solutions that help our clients achieve their business objectives while effectively managing risk. Learn more here

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3.  Employee Benefits: Our team assists clients in designing and implementing employee benefits programs that attract and retain top talent. We also provide ongoing support to ensure compliance with regulatory requirements.

4. Consulting Services: We provide strategic consulting services to help clients optimize their risk management and insurance programs. Our consultants work closely with clients to develop innovative solutions that address their specific needs.

5. Claims Management: In the event of a claim, our dedicated claims management team assists clients throughout the process, ensuring timely resolution and minimizing disruption to their business.

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Diversity, Equity, Inclusion & Belonging at RCM&D

Our mission is to promote diversity, equity and inclusion in every aspect of our business and across the organization. At RCM&D, we are committed to fostering an inclusive workplace and sense of belonging where individuals are treated equitably and can bring their authentic selves to work every day. We continually seek to be allies for those who need their voice elevated within our organization, and in the communities we serve.

EEO Statement 

RCM&D, a Unison Risk Advisors company and founding member of Assurex Global, is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Finding and cultivating talent is a hallmark of our organization. RCM&D looks for the best and brightest risk management, insurance and employee benefits professionals to join our firm. As a growing and vibrant business, we also recruit savvy marketing, sales, finance, human resources, technology and administrative colleagues to manage and operate our business.